at a glance
policy summary
this is a quick reference. full terms for each service type are in the sections below. sessions and court rentals follow different rules — the two are separated everywhere in this document.
key rules — all services
how to cancel
client portal, text, or email — any one of the three. one step, no confirmation email required. we do not accept phone calls or social media dms, because those do not produce the timestamp your refund tier depends on.
booking accuracy
reservations are self-service. the date, time, and court you select at checkout are the reservation. booking errors are not grounds for an exception to the refund tiers.
60-minute fix window
caught a mistake? date and time corrections requested within 60 minutes of purchase are free, subject to availability. after 60 minutes, standard reschedule terms apply.
how tiers are measured
refund tiers are measured from your scheduled start time, not from when you paid.
sessions
open run · private training · sgt
3+ hours before start: cancel for a full refund or pass credit, or reschedule at no charge.
inside 3 hours: nothing can be canceled or rescheduled. the session is forfeited. no fee option, no partial credit.
court rentals
refund of the rental balance:
· full refund 72+ hours out
· 50% refund 24–71 hours out
· no refund within 24 hours.
one reschedule permitted per booking
· free: 48+ hours out
· $50 fee: 24–47 hours out
· within 24 hours: not permitted.
court rentals purchased less than 72 hours before start are never eligible for the 100% tier. this rule applies to rentals only — it does not affect sessions.
full-court deposit
halo-halo full court only: a $25 non-refundable deposit confirms the reservation. it is never returned on a customer cancellation, at any notice — refund percentages apply to the balance only. half court (ube / taro) is paid in full at checkout and has no deposit.
aba subscriptions
monthly billing. cancel by the 25th of the month to avoid the next charge.
missed sessions are not credited or made up.
no-shows
non-refundable for all services.
repeated no-shows may result in booking restrictions.
tardiness
session time does not extend for late arrivals.
no credits or refunds for missed time.
atlas cancellations
if atlas hoops cancels your booking for a reason within our control — facility issues, staffing, unsafe court conditions — you receive a full refund including any deposit, or a full session credit, at your choice. for weather and other force majeure events, atlas hoops issues a full session credit and decides whether a cash refund is offered (section 10).
chargebacks
unauthorized chargebacks result in permanent account suspension and debt recovery action.
by completing a reservation at atlas hoops, you confirm that you have read, understood, and agreed to this cancellation, reschedule, and refund policy in full.
01
how to cancel or reschedule
you can cancel or reschedule through any one of three channels. one step. you do not need to follow up a portal change with an email, and you do not need to use the portal at all.
three valid channels — all services
client portal
log in at atlashoops702.com/client-portal/ and cancel or reschedule directly. this is the fastest route — portal changes are timestamped automatically and, for open runs, processed instantly.
text message
text 702-948-8937. include your first name, last initial, service, and the date and time of the booking, and say clearly whether you are cancelling or rescheduling. the timestamp on your text governs your refund tier.
email
email atlashoops702@gmail.com. subject line: “cancellation — [your name] — [service] — [date]” or “reschedule — [your name] — [service] — [date]”. the timestamp on your email governs your refund tier.
not accepted
phone calls and direct messages on social platforms are not accepted. neither produces a record we can both point to later, and the timing of your request is what determines your refund. use the portal, text, or email.
whichever channel you use, the timestamp of that request governs your refund eligibility. you only need to contact us once — a single portal change, text, or email is a complete and valid request.
how quickly each channel is processed
portal — immediate
open run cancellations and reschedules made in the client portal are processed automatically. if you reschedule an open run through the portal, your replacement code is emailed to you within a few minutes.
text or email — by hand
requests sent by text or email are processed by a person, typically within 24 hours and always in the order received. your refund tier is locked in at the timestamp of your message, not at the moment we get to it — a text sent 5 hours before your run is a 5-hour notice even if we action it the next morning. replacement codes and refunds arrive after we process the request.
what happens if you miss the deadline
session forfeiture
failure to cancel or reschedule through one of the three channels before the applicable deadline results in forfeiture of the session. no credit, refund, or make-up session will be issued.
repeated violations
three or more no-shows or late cancellations within a 60-day period may result in temporary or permanent booking restrictions at the sole discretion of atlas hoops management.
01b
booking accuracy & corrections
every reservation at atlas hoops is made by you, through the booking system, with the date, time, and court displayed on screen before payment and repeated in your confirmation email. we hold that slot for you and take it off the market the moment you book it. that’s why accuracy at checkout matters — and why we give you a window to fix it if you get it wrong.
your booking is what you selected
self-service reservations
reservations are self-service. the date, time, and court you select at checkout are the reservation. booking errors — including selecting the wrong start time — are the responsibility of the purchaser and are not grounds for an exception to the refund tiers.
am / pm
please confirm am vs pm before completing checkout. a booking made for the wrong half of the day is a booking error and is handled under the terms of this section, not as an atlas hoops-initiated change.
confirmation email
your confirmation email states the exact date, start time, duration, and court reserved. it is sent immediately upon purchase. reviewing it is your responsibility. failure to read the confirmation does not extend any deadline in this policy.
the 60-minute correction window
found a mistake? time and date corrections requested within 60 minutes of purchase are made free of charge, subject to availability. after 60 minutes, standard reschedule terms apply.
how to request one
text 702-948-8937 or email atlashoops702@gmail.com within 60 minutes of your purchase timestamp, with the subject line “correction — [your name] — [service] — [date]”. state your order number, the time you booked, and the time you meant to book. do not cancel the booking yourself — cancelling forfeits the correction window and triggers the standard refund tiers.
the 60 minutes is firm
the window is measured from the purchase timestamp on your order to the timestamp on your text or email. requests received after 60 minutes are handled as standard reschedule requests under section 06 and the applicable service section, including any fee.
subject to availability
a correction moves your booking to a slot that is open. if the slot you meant to book is unavailable, we will offer the closest alternative. if you decline, your original booking stands and the standard refund tiers apply to it. a correction request does not hold a slot and does not pause any deadline.
not a reschedule
a correction made within the 60-minute window is not a reschedule and does not consume the one reschedule permitted per booking under section 06. the corrected booking retains the original purchase timestamp for all other purposes under this policy.
deposits transfer
for full-court reservations, a correction made within the 60-minute window carries the $25 deposit to the corrected slot. the deposit is not forfeited and is not charged twice.
one per booking
one correction is permitted per booking. corrections are not available on camps, clinics, aba subscriptions, or promotional and complimentary passes.
how refund tiers are measured
measured from start time
refund tiers are measured from your scheduled start time — not from the date or time you paid. the tier that applies is determined solely by how many hours remain between your cancellation timestamp and the start time of the booking.
short-notice court rentals
court rentals purchased less than 72 hours before start are never eligible for a 100% refund, regardless of how quickly after purchase you cancel. if you book a court 40 hours before your start time, the 100% tier has already closed and the best available outcome for that booking is a 50% refund. for full-court reservations that percentage applies to the rental balance only — the $25 deposit is never refunded on a customer cancellation (section 03b).
this rule does not apply to sessions. open runs, private training, and small group training are governed by a single 3-hour deadline regardless of when you purchased — see sections 02 and 04.
same-day bookings
same-day bookings are non-refundable at purchase. see section 07d for full terms.
the booking system displays the applicable cancellation terms at checkout. completing a reservation constitutes affirmative acknowledgment that you have reviewed your selected date and time and accepted the refund tier that applies to that specific transaction.
02
open run policy
open runs (“the loop”) are capped at 15 players per session. because every spot withheld by a late cancellation or no-show may prevent another athlete from attending, this policy is strictly enforced.
one deadline governs everything below: 3 hours before the run starts. it does not matter when you bought your spot. run starts at 7pm? you have until 4pm.
cancellation deadlines
3+ hours out — full refund
cancel at least 3 hours before the scheduled run start time, through the portal, by text, or by email, to receive a full refund or pass credit.
inside 3 hours — forfeited
cancellations made less than 3 hours before the run start time are not accepted and the session is forfeited. there is no late-cancellation fee option and no partial credit. this applies equally to every channel.
no-show
failure to appear without cancelling is a no-show. no-shows are non-refundable and the session will be deducted from your pass balance.
same-day bookings
bookings made within 3 hours of the session start time are non-refundable at the point of purchase — the deadline has already passed when you buy.
pass credits
if you cancel a run booked with a valid pass at least 3 hours before start, your session credit is restored to your pass balance automatically. credits are non-transferable and carry the expiration terms in section 02b.
open run spots are not transferable to another athlete. you may not give your reserved spot to another person. unauthorized spot transfers will be treated as a no-show for the original booking.
rescheduling an open run
3+ hours out — no charge
reschedule at least 3 hours before the run start time, through the portal, by text, or by email. there is no rescheduling fee on open runs at any notice within the deadline.
how it works
rescheduling releases your current spot and issues you a free-run code good on any open run for 30 days, single use, no extensions. apply it when you book your new run. if you booked with a pass, the session returns to your pass balance instead and no code is issued.
portal is instant
reschedule in the client portal and your code is emailed within minutes. by text or email, we issue it by hand — usually within 24 hours. either way your deadline is judged on when you contacted us.
inside 3 hours — not permitted
reschedule requests made less than 3 hours before the run start time are not accepted. the session is forfeited. there is no fee-based exception.
availability
a free-run code does not reserve a spot in a future run. runs sell out. book your replacement run as soon as you have your code.
02b
pass expiration & credits
all open run passes — including 3-run, 5-run, 10-run, and unlimited — are subject to the following expiration terms. expiration applies to the pass balance as a whole and to any individual session credits restored through the cancellation process.
3-run pass
expires 30 days from date of purchase. unused sessions at expiration are forfeited without refund or credit.
5-run pass
expires 45 days from date of purchase. unused sessions at expiration are forfeited without refund or credit.
10-run pass
expires 45 days from date of purchase. unused sessions at expiration are forfeited without refund or credit.
unlimited pass
valid for the calendar month of purchase only. expires at 11:59 PM on the last day of that month. does not roll over to the following month under any circumstance.
restored credits
session credits restored through a valid cancellation carry the same expiration date as the original pass. a cancellation does not reset or extend the pass expiration.
free-run codes
a free-run code issued when you reschedule an open run is valid for 30 days from the date it is issued, is single use, and is not extended. it is separate from a pass balance and does not affect your pass expiration.
no extensions
expiration dates are not extended for inactivity, illness, scheduling conflicts, or personal circumstance. atlas hoops may grant a one-time extension of up to 30 days for verified medical emergencies at its sole discretion. extension requests must be submitted in writing to atlashoops702@gmail.com before the pass expires — expired passes cannot be reinstated.
non-transferable
passes and credits may only be used by the account holder to whom the pass was issued. passes may not be sold, gifted, shared, or transferred to another person under any circumstance.
forfeiture on suspension
if an account is suspended or permanently banned for any policy violation, remaining pass balance and session credits are forfeited without refund.
pass expiration dates and remaining session counts are visible in the client portal. atlas hoops is not responsible for losses resulting from an expired pass that was not used before its expiration date.
03
court rental policy
court rentals apply to the ube side (half court), taro side (half court), and the halo-halo full court. because court slots are held exclusively for the renter and cannot be offered to other customers once booked, this policy is strictly enforced.
birthday parties and private events are not governed by this section. see section 07a. court rental rules and session rules are also different — if you are looking for open runs or training, see sections 02 and 04.
cancellation refund schedule
the percentages below apply to the rental balance. for halo-halo full-court reservations, the $25 deposit is non-refundable and is excluded from every calculation in this table — see section 03b. half-court reservations (ube side, taro side) are paid in full at checkout and carry no deposit, so the percentages apply to the entire amount paid.
| cancellation window |
refund issued |
notes |
| 72+ hours before start |
100% of balance |
refund to original payment method within 5–10 business days. windows are measured from your scheduled start time — a rental purchased less than 72 hours before start is never eligible for this tier. full court: the $25 deposit is not included. |
| 24–71 hours before start |
50% of balance |
the remaining 50% of the balance is forfeited. atlas hoops has limited ability to rebook the slot within this window. full court: the $25 deposit is not included. |
| within 24 hours of start |
no refund |
the full rental amount is forfeited, deposit included. the slot cannot be rebooked at this stage. |
| no-show |
no refund |
the full rental amount is forfeited, deposit included. a $50 no-show fee is applied to the account and must be settled before future bookings. |
| same-day bookings |
no refund |
rentals booked within 24 hours of the start time are non-refundable at the point of purchase. |
booking errors are not grounds for an exception to this schedule. if you selected the wrong date or start time, see the 60-minute correction window in section 01b.
rescheduling court rentals
each court rental booking may be rescheduled one time only. a second reschedule request on the same original booking will not be granted — it will be treated as a cancellation subject to the refund schedule above. rescheduling is subject to availability and is not guaranteed.
48+ hours out — no fee
reschedule requests made at least 48 hours before the original start time are permitted at no charge, subject to availability.
24–47 hours out — $50 fee
reschedule requests made between 24 and 47 hours before start time are permitted with a $50 rescheduling fee, subject to availability. the fee is charged to the payment method on file before the reschedule is confirmed.
within 24 hours — not permitted
reschedule requests made less than 24 hours before the scheduled start time will not be accepted. the booking is treated as a cancellation within 24 hours — no refund is issued.
deposit on reschedule
for full-court reservations, a permitted reschedule carries the $25 deposit to the new date. the deposit is not charged again and is not refunded.
30-day rescheduling window
rescheduled court rentals must be booked and completed within 30 calendar days of the original booking date. rescheduled credits that are not used within 30 days are forfeited without further compensation.
additional rental conditions
capacity limits
renters may not exceed the number of participants authorized at the time of booking without prior written approval. unauthorized overcapacity is grounds for immediate session termination without refund.
property damage
renters are financially liable for any damage to the facility, equipment, or courts caused by the renter or their guests. atlas hoops will invoice for the full cost of repair or replacement, due within 14 days of invoice.
outside trainers
outside trainers, coaches, or instructors may not conduct paid sessions in the facility without prior written authorization from atlas hoops management. unauthorized trainer activity is grounds for immediate session termination without refund, plus an unauthorized use fee equal to the applicable atlas hoops training rate.
session end time
all rental sessions end at their contracted time. overtime use is billed at the standard hourly rate rounded up to the nearest 30-minute increment, charged to the payment method on file.
inconvenience fee
a $50 inconvenience fee may be assessed for leaving the facility requiring extraordinary cleanup, equipment reset, or restoration beyond normal use.
03b
full-court reservation deposit
this section applies to halo-halo full-court reservations only. when you reserve the full court, we take both halves of the floor off the market for your window and turn away every other request for that time. the deposit is what makes that hold real.
half-court reservations — ube side and taro side — are paid in full at checkout and carry no deposit. nothing in this section applies to them. birthday parties and private events are governed by section 07a, not this section.
the deposit
$25 — non-refundable
a $25 non-refundable deposit is required to confirm every halo-halo full-court reservation. the deposit is part of your rental total, not an added fee. paying it constitutes acceptance of this policy in full.
what it covers
the deposit compensates atlas hoops for holding the entire floor, removing that window from availability, and declining other bookings for the same time. that cost is incurred the moment you reserve — it is not recovered by a later cancellation.
never refunded on a customer cancellation
the deposit is non-refundable under all circumstances where the customer cancels — including cancellations made 72 or more hours before the start time. cancelling early protects your balance, not your deposit.
refunded if we cancel
the only exception is an atlas hoops-initiated cancellation. if we cancel your reservation, the deposit is refunded in full along with everything else you paid — see section 09.
carries on a correction or reschedule
the deposit transfers to the new slot on a 60-minute correction (section 01b) or a permitted reschedule (section 03). it is never charged twice on the same booking.
paid in full at checkout
the booking system lets you pay the deposit or the full amount at checkout. where a full-court reservation is paid in full at checkout, $25 of the amount paid is deemed the deposit and is non-refundable on the same terms. choosing to pay in full does not change the non-refundable portion — it settles the balance early. the refund tiers in section 03 apply to the amount paid above $25.
the remaining balance
how it’s calculated
the remaining balance is your full-court rental total minus the $25 deposit. the total is shown at checkout and repeated in your confirmation email.
when it’s due
the remaining balance is due within 3 calendar days of booking, or no later than 24 hours before your start time — whichever comes first. atlas hoops will send an invoice to the email on your reservation. non-receipt of an invoice does not extend this deadline; if you have not received one, email atlashoops702@gmail.com.
if it isn’t paid
a reservation with an unpaid balance past its due date may be cancelled by atlas hoops and the slot released, with the $25 deposit forfeited. this is a cancellation for non-payment and is not an atlas hoops-initiated cancellation under section 09 — the full-refund guarantee in that section does not apply to it.
refunds apply to the balance
the refund percentages in section 03 apply to the balance you have paid, never to the deposit. if you cancel before paying the balance, there is nothing to refund and the deposit is retained.
worked examples
cancel 72+ hours out, paid in full
100% of the balance is refunded within 5–10 business days. the $25 deposit is retained.
cancel 24–71 hours out, paid in full
50% of the balance is refunded. the other 50% of the balance and the $25 deposit are retained.
cancel 24–71 hours out, deposit only
no balance has been paid, so there is nothing to refund. the $25 deposit is retained. total refund: $0.
cancel within 24 hours
no refund. everything paid — deposit and balance alike — is forfeited.
atlas hoops cancels
100% of everything paid is refunded, deposit included, within 5–10 business days — or a full credit at your choice.
the deposit and the rental total are both displayed at checkout before payment. completing a full-court reservation constitutes affirmative acknowledgment that you have read and accepted the non-refundable nature of the $25 deposit for that specific transaction.
04
player development services
player development services include private training, small group training, bridge clinics, and any other fee-based individual or small-group session with an atlas hoops trainer.
player development follows the same 3-hour deadline as open runs. it does not follow the court rental schedule, and the 72-hour purchase rule in section 01b does not apply to it.
cancellation & reschedule rules
cancel 3+ hours out
cancellations made at least 3 hours before the session start time — through the portal, by text, or by email — receive a full refund or session credit.
reschedule 3+ hours out
reschedule requests made at least 3 hours before session start incur no fee, subject to trainer availability. one reschedule per booking (section 06).
inside 3 hours — forfeited
cancellations and reschedule requests made less than 3 hours before session start are not accepted. the session is forfeited and is non-refundable. there is no late-reschedule fee option.
no-show
failure to appear at a scheduled session without prior cancellation is non-refundable. the session is forfeited. repeated no-shows may result in suspension of future bookings.
same-day bookings
bookings made within 3 hours of the session start time are non-refundable at the point of purchase.
missed sessions are not guaranteed make-ups. atlas hoops may offer a reschedule credit at its sole discretion in the case of a verified emergency, but this is not a guaranteed right and is not transferable.
05
atlas basketball academy (aba)
the atlas basketball academy operates on a monthly subscription model billed through stripe. enrollment in the aba constitutes agreement to these billing and cancellation terms in addition to the general terms of service.
billing & cancellation
billing cycle
aba subscriptions are billed monthly on the date of original enrollment. the billing date is set at the time of signup and may be adjusted by atlas hoops management with advance notice.
cancellation deadline
to avoid being charged for the following month, written cancellation must be submitted by text to 702-948-8937 or email to atlashoops702@gmail.com by the 25th of the current month. cancellations received after the 25th will result in one final billing cycle.
missed sessions
missed sessions within a billing period are not credited, refunded, or made up. the monthly fee covers program access and curriculum delivery, not per-session attendance.
mid-month cancellation
mid-month cancellations do not result in a prorated refund for the current billing period. access continues through the end of the paid month.
pausing enrollment
enrollment pauses of up to 30 days may be available at the discretion of atlas hoops management. pause requests must be submitted in writing. billing may continue during unapproved pause periods.
removal from program
atlas hoops reserves the right to remove an athlete from the aba program for failure to comply with facility rules, consistent disruptive behavior, or other conduct inconsistent with the program environment. no refund will be issued for the current billing period in such cases.
06
rescheduling rules
reschedules are permitted within the deadlines described in each service section above. the following general rules apply across all services.
one channel is enough
a reschedule request through the client portal, by text, or by email is complete on its own. the timestamp of that request governs eligibility.
one reschedule per booking
each original booking may be rescheduled one time only. a second reschedule request on the same booking will not be granted and will instead be treated as a cancellation subject to the applicable refund schedule for that service.
corrections excluded
a date or time correction made within the 60-minute correction window (section 01b) is not a reschedule and does not count against the one reschedule permitted per booking.
availability not guaranteed
rescheduling is subject to availability at all times. atlas hoops does not guarantee an alternative slot at or near the same time as the original booking. submitting a reschedule request does not hold a slot — a new reservation must be completed once a date is confirmed.
30-day use window
rescheduled sessions and rentals, and free-run codes, must be used within 30 calendar days. two exceptions: birthday parties and private events have 60 days (section 07a), and credits issued because atlas hoops cancelled are valid 12 months (section 09).
session deadline
open runs, private training, and small group training cannot be rescheduled within 3 hours of start under any circumstance. the session is forfeited. see sections 02 and 04.
court rental deadline
court rental reschedules within 24 hours of the original start time are not permitted under any circumstance and will be treated as a cancellation with no refund. see section 03 for the full fee schedule.
07a
birthday parties & private events
birthday parties and private events at atlas hoops operate on a deposit-plus-remaining-balance structure. this section governs them exclusively.
a standard halo-halo full-court reservation is not a private event — it is governed by sections 03 and 03b, which set a $25 deposit and the standard 72 / 24-hour refund tiers. where the two differ, the section matching your booking type controls.
deposit requirement
a non-refundable deposit is required to confirm a birthday party or private event booking. the deposit amount is specified at the time of booking. payment of the deposit constitutes acceptance of this policy in full.
deposit — non-refundable
the deposit is non-refundable under all circumstances, including cancellations made more than 72 hours in advance. the deposit compensates atlas hoops for blocking the slot, turning away other potential renters, and beginning event preparation.
remaining balance — cancellation
if the event is canceled at least 72 hours before the start time, the remaining balance (total booking cost minus the deposit) will be refunded to the original payment method within 5–10 business days. cancellations within 72 hours of start time forfeit the full amount, including any remaining balance already paid.
remaining balance — due date
the remaining balance is due no later than 48 hours before the event start time. failure to pay the remaining balance by the due date may result in cancellation of the booking without refund of the deposit.
rescheduling
birthday parties and private events may be rescheduled one time at no additional fee if the request is made at least 72 hours before the original event start time. the deposit transfers to the rescheduled date. rescheduled events must occur within 60 days of the original booking date, subject to availability.
atlas hoops cancellation
if atlas hoops cancels a confirmed birthday party or private event, a full refund — including the deposit — will be issued within 5–10 business days, or a full credit toward a rescheduled event at the client’s choice. weather and other force majeure events are handled under section 10.
07b
camps & clinics
this section applies to all atlas hoops camps, clinics, multi-day training intensives, and any other time-limited programming offered as a single registration event rather than an ongoing subscription or per-session booking.
all sales final
camp and clinic registrations are non-refundable once purchased, unless otherwise explicitly stated in the specific camp registration materials at the time of purchase. the non-refundable nature of camp registrations reflects the planning, staffing, and supply costs committed in advance of the event.
limited exception window
atlas hoops may, at its sole discretion, offer a credit (not a refund) toward a future atlas hoops program if a written cancellation request is submitted at least 14 days before the camp or clinic start date and is accompanied by documentation of a verified medical emergency or other extraordinary circumstance. credits do not expire for a period of 6 months from the original camp start date.
missed sessions
missed individual days or sessions within a multi-day camp are not credited, refunded, or made up. the registration fee covers the full program regardless of how many sessions are attended.
atlas hoops cancellation
if atlas hoops cancels a camp or clinic prior to its start date, all registered participants will receive a full refund within 5–10 business days or a full credit at their choice. if atlas hoops cancels individual sessions within an ongoing camp, those sessions will be rescheduled or the value of the missed session will be credited to participant accounts.
removal from camp
atlas hoops reserves the right to remove a participant from a camp or clinic for conduct inconsistent with the code of conduct, at any time and without prior warning. no refund or credit will be issued for removal due to conduct violations.
07d
same-day bookings
a same-day booking is any reservation made within 3 hours of the session start time (for open runs and player development) or within 24 hours of the rental start time (for court rentals). by completing a same-day booking, participant explicitly acknowledges and agrees to the following.
immediate forfeiture window
because the start time is already inside the no-cancellation window at the moment of purchase, same-day bookings for open runs and player development are non-refundable immediately upon confirmation, and cannot be rescheduled. participant is booking with full knowledge that no cancellation window exists for this transaction.
court rentals within 24 hours
court rental bookings made within 24 hours of the scheduled start time are non-refundable immediately upon confirmation. rescheduling is not permitted within 24 hours of start.
full court, same day
a halo-halo full-court reservation made within 24 hours of start is payable in full at checkout — the deposit-plus-balance structure in section 03b is not available inside that window. the entire amount is non-refundable upon confirmation.
no grace period
there is no post-purchase cooling-off period for same-day bookings. the 60-minute correction window in section 01b is the sole exception: it permits a date or time correction to an available slot, subject to availability. it does not create a right to a refund, and a same-day booking that is not corrected within 60 minutes remains non-refundable.
acknowledgment at checkout
the atlas hoops booking system displays the applicable cancellation policy at checkout. completing a same-day booking constitutes affirmative acknowledgment that participant has read and accepted the no-refund terms for that specific transaction.
07e
fee schedule
this is a consolidated reference. where this table and a service section differ, the service section controls.
cancel or reschedule through the client portal, by text to 702-948-8937, or by email to atlashoops702@gmail.com. one channel is enough. the timestamp of your request governs refund eligibility. only one reschedule is permitted per booking across all services. 60-minute corrections (section 01b) do not count against that limit. all court rental refund percentages apply to the rental balance — for full-court reservations the $25 deposit is excluded (section 03b).
| service |
action |
timing |
fee / outcome |
| any bookable service |
date / time correction |
within 60 min of purchase |
no fee — subject to availability; does not count as a reschedule |
| open run |
cancellation |
3+ hours before start |
full refund or pass credit |
| open run |
reschedule |
3+ hours before start |
no fee — 30-day free-run code issued, or session returned to pass |
| open run |
cancel or reschedule |
within 3 hours of start |
not permitted — session forfeited, no refund, no credit |
| player development |
cancellation |
3+ hours before start |
full refund or session credit |
| player development |
reschedule |
3+ hours before start |
no fee — subject to trainer availability |
| player development |
cancel or reschedule |
within 3 hours of start |
not permitted — session forfeited, no refund, no credit |
| full court (halo-halo) |
reservation deposit |
at booking |
$25 — non-refundable on any customer cancellation; refunded only if atlas hoops cancels |
| full court (halo-halo) |
remaining balance |
within 3 calendar days of booking, or 24 hours before start — whichever is first |
unpaid past due date: reservation may be cancelled and the slot released; $25 deposit forfeited |
| half court (ube / taro) |
payment |
at checkout |
paid in full — no deposit; refund percentages apply to the entire amount |
| court rental |
cancellation |
72+ hours out |
100% of the balance refunded — only if purchased 72+ hours before start; deposit retained |
| court rental |
cancellation |
24–71 hours out |
50% of the balance refunded; deposit retained |
| court rental |
cancellation |
within 24 hours |
no refund — deposit and balance both forfeited |
| court rental |
reschedule |
48+ hours out |
no fee — subject to availability; deposit carries to the new date |
| court rental |
reschedule |
24–47 hours out |
$50 reschedule fee — subject to availability; deposit carries to the new date |
| court rental |
reschedule |
within 24 hours |
not permitted — treated as cancellation, no refund |
| any service |
no-show |
any time |
session forfeited — no refund |
| court rental |
no-show |
any time |
no refund + $50 no-show fee applied to account |
| court rental |
overtime use |
any time |
standard hourly rate, rounded up to 30 min |
| court rental |
damage / inconvenience |
any time |
$50 minimum; full replacement cost if applicable |
08
tardiness policy
all sessions — open runs, court rentals, and player development — begin and end at their scheduled times. tardiness by any participant does not extend the session duration and does not qualify for a credit, refund, or make-up.
open runs
athletes who arrive after a run has begun are permitted to join at the discretion of the on-site coordinator, subject to available space and game flow. no refund is issued for missed game time due to late arrival.
court rentals
court rental time begins at the scheduled start regardless of arrival time. unused rental time due to late arrival is not refunded or credited.
player development
training sessions begin at the scheduled time. athletes who arrive late will receive the remaining session time only. no partial refund or credit is issued for late arrivals.
09
atlas hoops-initiated cancellations
atlas hoops reserves the right to cancel any reservation at its sole discretion, including cancellations due to facility issues, staffing emergencies, unsafe court conditions, or safety concerns. when atlas hoops cancels, you are always made whole.
our commitment: if atlas hoops cancels your booking for a reason within our control, you will receive a full refund to your original payment method within 5–10 business days, or a full session credit — at your choice. no fees, no partial refunds.
full refund guaranteed
if atlas hoops cancels a reservation for a reason within our control, the affected booking receives a 100% refund to the original payment method within 5–10 business days — or a full session credit at the athlete’s choice. no partial refunds, no forfeited fees.
weather & force majeure — our choice
weather, natural events, power outages, government-mandated closures, and other circumstances outside our control are governed by section 10, not by this section. in those events atlas hoops issues a full session credit, and whether a cash refund is offered instead is at atlas hoops’ sole discretion. the choice described above applies to cancellations within our control.
deposits included
an atlas hoops-initiated cancellation results in a full refund of every deposit paid — the $25 full-court reservation deposit under section 03b and any birthday party or private event deposit under section 07a alike. non-refundable deposit terms apply only to customer-initiated cancellations.
non-payment is not an atlas cancellation
a reservation released because the remaining balance went unpaid past its due date (section 03b) is a cancellation for non-payment, not an atlas hoops-initiated cancellation. the guarantee in this section does not apply to it.
notification
atlas hoops will make reasonable efforts to notify affected athletes as early as possible via the contact information on file, by email and where possible through the client portal. atlas hoops is not liable for indirect costs (transportation, childcare, etc.) resulting from an atlas hoops-initiated cancellation.
reschedule option
where possible, atlas hoops will offer an alternative time slot for any session canceled by management. acceptance is at the athlete’s discretion. declining the alternative slot does not affect your right to a full refund under this section.
credit validity
session credits issued as a result of an atlas hoops-initiated cancellation are valid for 12 months from the date of issue — not subject to the standard pass expiration terms or the 30-day reschedule window in section 06 — and may be applied to any available atlas hoops service.
repeated cancellations
in the event atlas hoops cancels the same booking more than once, the customer may request a full refund or an extended credit at double the original value, at their choice. this policy is in addition to all other rights the customer may have.
10
force majeure
atlas hoops is not liable for failure to perform or delays caused by circumstances beyond its reasonable control, including but not limited to: weather, natural disasters, power outages, government-mandated closures, public health emergencies, acts of god, civil unrest, or facility access restrictions imposed by the building owner or local authorities.
in force majeure events, atlas hoops issues a full session credit for any affected reservation, including any deposit paid. a cash refund in place of that credit is at the sole discretion of atlas hoops management. this section controls over section 09 where the cancellation results from a force majeure event.
credits issued under this section are valid for 12 months from the date of issue and may be applied to any available atlas hoops service.
11
chargebacks & payment disputes
by completing a reservation or purchase, you agree to resolve any billing disputes directly with atlas hoops before initiating a chargeback or payment dispute with your financial institution or credit card provider.
unauthorized chargebacks
initiating a chargeback for a charge that is consistent with this policy — including charges for late cancellations, no-shows, rescheduling fees, retained deposits, or bookings made in error by the purchaser — constitutes a breach of these terms and will result in permanent suspension of your atlas hoops account and all associated bookings without refund.
debt recovery
atlas hoops reserves the right to pursue recovery of disputed amounts through all available legal means, including third-party collections and small claims proceedings in clark county, nevada.
how to dispute properly
if you believe you were charged in error, contact us at atlashoops702@gmail.com with your booking details and a description of the issue. we will review and respond within 5 business days.
12
disputes & policy exceptions
we understand that genuine emergencies occur. atlas hoops may, at its sole discretion, issue a credit or exception to this policy in documented cases involving a verified medical emergency, family bereavement, or other extraordinary circumstance. exceptions are not a guaranteed right and are evaluated case-by-case.
a booking error by the purchaser — including selecting the wrong date, start time, or court — is not an extraordinary circumstance and is not eligible for a policy exception under this section. the remedy for a booking error is the 60-minute correction window in section 01b.
to request a policy exception, email atlashoops702@gmail.com with the subject line “policy exception request — [your name] — [service] — [date]” and include supporting documentation. requests are reviewed within 5 business days.
